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CONTACT US
Our mailing address:
Cyberjack, LLC
1701 E 14th St
Austin
TX 78702
USA
For support, please open up a ticket at our online support desk, or simply email support@cyberjack.net (this will automatically open a support ticket for you in our ticket system). The ticket system keeps track of your query, tracking it every step of the way until resolved. It shows you (and us) when the ticket was opened and when every subsequent reply took place.
You can check out the progress of your ticket (and update it if desired) via our online helpdesk. Or to keep things simple, just reply to the email we send back to you and the ticket system gets automatically updated.
Our 24/7 live help system offers you a way to contact us whenever you need us - instantly and around the clock. How cool is that?
To initiate a chat, just hit us up at CJlivehelp@gmail.com. You can use whichever instant messaging client you prefer - AIM, iChat, Google Talk, Yahoo!... you name it.
For sales, email sales@cyberjack.net, for billing or account queries please email billing@cyberjack.net
We pride ourselves on our fast, friendly support, and you can expect a prompt reply (within 45 minutes, usually sooner) to any email you send. Our support team are online 24 hours a day, 7 days a week.
Terms and conditions | © Cyberjack, LLC 2007
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